Overview
IT service delivery and management is no longer just about resolving user issues, or delivering software requests. It has now evolved to support business excellence through optimal technology deployment and usage. Business excellence begins with a stellar experience for employees and customers, across the digital enterprise.
Such experience-driven ITSM might seem like a daunting initiative, but its possible by redesigning conventional ITSM processes, to systematically promote experience-driven service delivery thinking and culture in an enterprise.
In this session, we will share four business challenges, and showcase best practice experience-driven ITSM frameworks to address such challenging situations. Also, attendees will get a free step-by-step ServiceDesk Plus implementation guide to put these ITSM frameworks into practice, helping them get started on their journey towards delivering enhanced experiences.
